Terms and Conditions:

You can place your order in several ways - through our online ordering system, by phone, fax, email or post. We will make every effort to ensure that all of these methods are fully operational at all times but we cannot be held responsible for delays or losses caused by failures of any of the above methods.

Custom/Made to Order Products

When you order custom sizes from us we are completely reliant on the correct measurements supplied by you. Custom made items are non-returnable, except for faulty manufacture but see our returns policy.

Once the deposit has been paid, cancellation must be made within 48hrs of placing the order.

Any cancellation made after the 48 hour grace period will not be eligible for a refund of  30% of the total order value.

Cancellation of an order for bespoke products is not possible once the order has been agreed.

Cancellation of stock items can be made for a full refund providing the goods have not already been shipped. Once shipped our returns policy applies.

Delivery:

Custom made and made to order goods are usually delivered within 8 weeks, once your order has been agreed and payment has been received. Stock items are usually delivered within 10 working days. Should you require an item more urgently, please get in touch with us, as there is usually something we can do to assist you.

Shipping and Handling:

Shipping within the UK mainland is free. Outside of this area, please contact us for a shipping quote.

Payment:

If you pay by cheque, goods will be despatched once the cheque has cleared.

To prevent possible fraud with your money, we may ask for evidence of account ownership before goods are shipped (typically on high or questionable (unusual) orders)

Your Account:

If you use this site, you are responsible for maintaining the confidentiality of your account and password for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Product Descriptions:

The Chandelier Company attempts to be as accurate as possible with all our product information. If a product offered for sale is not as described, your sole remedy is to return it in unused condition and where possible in the original packaging.

Indemnity:

You agree fully to indemnify, defend and hold us, and our officers, employees, agents and any personnel of The Chandelier Company harmless immediately on demand, from and against all claims, liability, damages and losses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other person accessing the Website using your name and/or personal information.

Our Rights:

We reserve the right to:

Orders:

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your payment secure, but in the absence of negligence on our part we cannot be held liable for any third party procuring unauthorised access to any data you provide when accessing or ordering.

If you want to cancel your order please contact us immediately, if goods have already been despatched our Returns Policy applies.

Non acceptance of an order may be a result of one of the following:

Returns Policy:

You are required to notify us within 3 days, of receipt of your goods, if your order arrives damaged in any way.

Stock items are returnable for exchange, or refund of the amount paid IF they have not been assembled and are returned in original packaging and a resalable condition. 'Custom made', bespoke or 'made to order' items are only returnable in cases of faulty workmanship or incorrect manufacture, however we will do all we can to remedy any problems, usually free of charge, only replacing goods if this is not possible.

Returns MUST be agreed in advance before returning goods and must be clearly marked with the relevant order number. To discuss returning a product contact us

Postage and packing is generally not refundable, you, The Customer pay all shipping charges. You, The Customer, will be held responsible for goods up until the point they are received, back by Us, therefore you are responsible for the safe return of goods to us and any goods lost or damaged in transit. We will refund you for the cost of the goods only, unless goods are returned due to faulty workmanship or delivery damage, or we will exchange for comparable goods. If returned goods are damaged in transit from you to us, in any way, as a result of poor packaging or other reason, the goods will not be accepted and will be returned to you at your expense. We recommend you obtain proof of postage and a tracking number. Return or exchange must be initiated within 7 days of receipt. After this time, refund or exchange is entirely at our discretion. A restocking charge of 10% will be made if goods are accepted, without ‘Good Reason’ (which we will decide). Examples of ‘Good Reason’ are faulty workmanship or damaged on delivery. Goods advertised as 'free delivery' will have a shipping charge deducted from the refund amount if goods are returned outside of the Good Reason clause.

Address for Returns:

Returns should be sent to:

Bonds Chandelier Company, Plas Llanfigael, Llanfachraeth, Holyhead, Anglesey, LL65 4DB.

VAT no: 079602284

Telephone: 0845 365 1 007
Facsimile: 0845 365 007
E-mail: info@thechandeliercompany.co.uk or use the Contact Us page
Business Hours: Phone: 9 a.m. - 7 p.m. (Greenwich Mean Time), Facsimile: 24 hrs.