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- You may have inadvertently entered incorrect details – please attempt to place your order again being careful to ensure all details are correct;
- You have tried to process your order with a billing address which is different to your card’s address – please ensure that you have entered the same address to which your card statements are sent as your billing address. You can add a separate delivery address if you require;
- You may have a credit limit on your card (daily or monthly), which you are breeching by trying to place your order, this will mean your bank will stop us processing you card payment – please discuss this with your bank;
- Your bank deems your transaction as abnormal when compared to your usual spending patterns and has stopped the card transaction – please phone your bank to ensure this isn’t the case;
- The card you are using has expired, been replaced and/or cancelled or reported stolen;
- If you feel that the problem isn’t at your end please contact us and we will do all we can to assist you.
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When can I expect delivery of my goods?
Depending on the product, delivery times vary but as a rough guide due to most of our products being made to order, you should normally expect delivery between 6 – 8 weeks.For further information please see specific product information where we try and state expected delivery time for each product. If you would like further information please contact us stating which products you are interested in.
How much will it cost to deliver my goods?
All orders over £500.00 are delivered free on the UK mainland. Orders under £500.00 will incur a £35.00 delivery charge, within the UK mainland. If you are ordering from outside the UK mainland please contact us for a delivery quotation.What should I do if my goods arrived damaged?
It is a rare occurrence that our goods arrive broken as we take great care to ensure that goods are packaged sufficiently for transit, often delivering ourselves, however if your goods do arrived damaged; please contact us immediately with a precise report of your problems and we will everything reasonable to rectify issues. We will replace any parts, damaged through transit, free of charge, but will only replace a whole product if that is the only option.Can I get any discount for multiple purchases?
Usually yes, but your order will have to be discussed on a case by case basis, please contact us for more details and to discuss your order.Can I cancel an order once made?
1. 'In stock' goods: Orders can be cancelled for full refund if they have not been shipped. Once shipped, our Returns Policy applies. See our Terms and Conditions.2. 'Made to order' goods: once your deposit has been paid, cancellation must be made within 48 hrs of placing the order. Any cancellation made after the 48 hour period will not be eligible for a refund of the 30% deposit.
3. 'Bespoke' products cannot be cancelled once your order has been agreed.
How can I pay for my purchases?
We accept payments:What should I do if my credit or debit card was refused when placing an order?
This may have occurred because:Do I get a receipt with my goods?
Yes, a full VAT receipt is always sent out with orders on delivery, either with the goods or separately in the post.Can I have my order delivered to a different address?
Yes, we can deliver to a different address if you require but we may require additional information to help with the prevention of fraud, before processing your order. This is company policy, which we are required to maintain.Can I get my 'made to order' or 'bespoke'goods delivered quicker than 8 weeks?
We can usually cater for shortened delivery times, but the best solution to this problem is to make us aware of your requirements as early as possible, to allow us to work with you. We can hold orders until you are ready to receive them. Please contact us to discuss further options and costs with you.Your shopping basket
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Free delivery on orders over £500
Current Special Offers!
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Crystal Chandelier |
| Ht: 1.13 metres, Dia: 0.43 metres, Lights: 19 | |
| Price: £574.95 inc VAT (£489.32) | |
| Was: £759.95 Save: £185.00 | |
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Italian Cut Glass Chandelier |
| Ht: 0.85 metres, Wid: 0.75 metres, Lights: 12 | |
| Price: £1040.00 inc VAT (£885.11) | |
| Was: £1370.00 Save: £330.00 | |
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Italian Cut Glass Chandelier |
| Ht: 0.65 metres, Wid: 0.55 metres, Lights: 6 | |
| Price: £695.00 inc VAT (£591.49) | |
| Was: £765.00 Save: £70.00 | |
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Swarovski Crystal Chandelier |
| Ht: 0.70 metres, Wid: 0.65 metres, Lights: 6 | |
| Price: £990.00 inc VAT (£842.55) | |
| Was: £1295.00 Save: £305.00 | |
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Swarovski Crystal Chandelier |
| Ht: 1.20 metres, Wid: 0.80 metres, Lights: 8 | |
| Price: £1960.00 inc VAT (£1668.09) | |
| Was: £2950.00 Save: £990.00 | |
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Swarovski Crystal Chandelier From Italy |
| Ht: 0.65 metres, Wid: 0.55 metres, Lights: 6 | |
| Price: £1065.00 inc VAT (£906.38) | |
| Was: £1395.00 Save: £330.00 | |
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This site and all contents are ©2003-2008 Bonds Chandelier Company
Email: info@thechandeliercompany.co.uk Telephone: 0845 365 1 007
Email: info@thechandeliercompany.co.uk Telephone: 0845 365 1 007